Libraries all over the globe have been temporarily under closure due to lockdown imposed as a measure to quantify the spread of COVID-19. Libraries are facing this kind of situation first time in the history of the world that libraries have suspended their services for a long period. There is no standard operating procedure exist to tackle this kind of peculiar situation and to continue the basic services of the libraries. Some standard operating procedures are adopted by the libraries and basic library services are initiated by the libraries with the help of social media in the unlock phased manner.
Most of the libraries have resumed their basic services in the unlock
phase one like on-demand document delivery, reference services, access of
e-resources to the remote location. The library has reached to the users
through webinars new online technology to be aware and how to use these
e-resources. Facebook, Twitter, Instagram and YouTube are found most suitable
social media platforms for university libraries to provide library services.
In the present emergency, it is felt that social media tools should be
implemented properly in the university libraries. It is also felt that social
media is very useful for the libraries to disseminate the information in
this kind of situation. Librarian can play a vital role in information dissemination
with the help of utilizing effective social media platforms such as Facebook,
YouTube, LinkedIn, Instagram, and other to educate people with maintaining
preventive measures during the lockdown period.
The role of university libraries
and information specialists has been completely changed in this kind of
unexpected situation. University libraries and information professionals can
play their role on three levels.
- To spread public awareness by providing authentic information related to the precautionary measures.
- To support the research team involved in specific research by providing related information to the research, the latest update on ongoing research and literature.
- To meet the basic needs of the routine library users.
When it has started unlocking in phase manner, because educational activities and other commercial activities cannot be stopped for long period, due to this compulsion all possible educational works in the universities have been resume. When educational works have started in the universities, the libraries cannot be kept under closure. Libraries will have to resume their essential services and it is important to have a standard operating procedure (SOP) followed and provided to its users.
Preventive
measures and guidelines/SOP followed by the library during unlocking
- No Entry into the library without wearing a face mask.
- Thermal scanning of every visitor at the entry gate has been made compulsory in the library.
- Complete contact detail of the visitors entered in the visitor register for easy contact tracing if, required.
- Advisory issued to the library officials that they stay at home if they feel sick or have any symptoms of COVID-19.
- A commonplace like property counter, circulation counter, stairs sidearms, computer lab and stacks are properly sanitize frequently.
- Those books checked in by the borrowers were kept in a separate place at least for 48 hours.
- Square boxes at the distance of two-meter were made at the entry gate, circulation counter and in the front of the self-check-in book drop system for maintaining proper social distancing.
- Advisory has issued to every office that they should stay at their respective seat and do not gather at one place.
It has been suggested library services should be provided by the
libraries during the pandemic to its users specifically and the public in
general.
Services related to public awareness- The library has uploaded the relevant videos on YouTube and share links on Facebook Page and Twitter to spread cut the awareness among the public about the causes, symptoms and precautionary measures of COVID-19. Important notices related to library closures, No Dues etc. have been posted on Facebook, Instagram and Twitter. Link to the Latest articles on COVID-19 and new arrival in the library collection has been posted on a different social media platform.
Services provided to Research scholars and faculty members- All Subscribed e-resources were made available in remote locations and awareness about how to use these e-resources spread through social media.
Basic Services of
the library – Library have circulated notices through social media platform
regarding the borrowing of books, No Dues certificate, issuance of library
cards and other issues related to the library. Books borrowing facility to the
students is also provided, they can send their request through e-mail and
library officials convey the date and time to visit in the library to collect
the books.
Short reference
services through social media – Short reference services like, what are the opening
hours of the library during the closure? when is the library will function in
full swing? how I can borrow books from the library? how I can deposit the
library books? what about overdue charges during the lockdown period? this kind
of reference service has been provided through e-mail, messenger, Facebook and
telephonically. This could only be due to the help of social media.
In the time of information explosion, it is very difficult for the users to find out authentic and accurate information. Libraries are the only sources that can handle the situation effectively because they have the expertise for the same. In such an extraordinary situation it is important to know that how university libraries can provide basic library services, authentic information and promoting public health awareness.
The prime is to find out that what kind of innovative tools are adopted
by the University library for providing the library services during the
lockdown period. The main objectives are given below:
To know the effectiveness of different social media
tools adopted by the university library for providing library services during
the lockdown period;
- To know the type of services provided through social media;
- To know the response of the users related to the library services provided in lockdown period;
- To find out the most effective social media platform for providing library services.
There is a need for proper guidelines and some necessary steps for effective implementation of the social media tools in the university libraries in a pandemic like COVID-19. These are some suggestions that should be followed in the libraries.
- Trained library staff should be deputed for the library services through social media. A regular training programme should be organized for the technological up-gradation of the library officials.
- Popular social media tools in the respective region should be identified after proper research and that should be institutionalised so that every user can be benefited even in a remote location.
- User awareness programmes should be organised by the libraries from time to time- related to the use of social media.
- Social media policy should be a frame for the libraries for effective library services.
In the crisis time of COVID-19 when all educational institutions were under closure and all types of library services temporarily suspended social media provide a light of hope that there is a possibility of providing essential library services to its users with the help of social networking sites. The library could be able to convey different kinds of important messages to the users through social media. It is also realised that there is a lot of steps to be taken by the library to provide effective library services through social media in the future.